IMPROVEMENT:

01JUNE 2011:

SUGGESTIONS FOR IMPROVING ON FEEDING TOURS:

1. ALWAYS CHECK THE DAY BEFORE FOR POSSIBLE FEEDING TOUR

2. BESIDE BEFORE HAND WHO WILL BE DOING THE FEEDING TOUR

3. PREPARE THE FOOD IF POSSIBLE THE AFTERNOON BEFORE WHEN THE FEEDING TOUR IS IN THE MORNING

4. SELECT YOUR FIRST YEAR IN TIME

5. DISCUSS TO HIM/HER HOW THE FEEDING TOUR WILL BE RUNNING

6. INFORM HIM THAT HE MUST BRING YOU THE CORRECT FOOD FOR THE CORRECT CAGE

7. ALSO MAKE HIM UNDERSTAND THAT IF HE SEES THE FREE ROAMING ANIMALS THAT HE CAN BRING THEIR BOTTLES SO THAT WE CAN FEED THEM

8. FIRTS YEARS DON’T INTERUPT OR TELL YOU WHAT TO SAY. THEY MAY ADD EXTRA INFORMATION WHEN THEY ASK TO

9. MAKE SURE THE ZEBRA’S, MATILDA(GIRAFFE) AND BLUE WILDEBEEST ARE IN THE BOMA BEFORE THE GUESTS ARRIVE

10. IF POSSIBLE, YOU AS TOUR GUIDE MUST GO INTPO CAGES AND INTERACT WITH THE ANIMAL EVEN THOUGH THEY DON’T GET FED – TO LET THE GUESTS KNOW THAT THE ANIMALS ARE SAFE – FOR MARKETING PURPOSES

11.TRY TO TELL THE GUESTS INTERESTING FACTS E.G. A GIRAFFE’S TONG IS ABOUT 40CM LONG

12. MARKET LION PHOTO’S TO THE GUESTS ON THE FEEDING TOUR AT RECEPTION AND WHEN YOU GREET THEM

13.AFTER YOUR TOUR GIVE YOUR GUESTS A FEEDBACK FORM TO FILL IN – FOR SELF IMPROVEMENT

SUGGESTIONS FOR IMPROVING ON NORMAL TOURS:

1. IF POSSIBLE A STAFF OR A STUDENT CAN MEET THE GUESTS WITH THE GUIDES AT THE GATE TO MARKET LION PHOTO’S

2. IF POSSIBLE TRY TO PUT A STAFF OR STUDENT IN EACH CAGE TO SHOW THE GUESTS MORE INTERACTION WITH THE ANIMAL

3. TRY TO UPDATE SLIDE SHOW AT LEAST EVERY MONTH

4. IF POSSIBLE GUIDES CAN SPEAK IN A MORE ENTHUSIASTIC WAY TO THE GUESTS

5. WHEN GIVING THE EVALUATION FORM TALK ABOUT DONATIONS

6. TRY TO OFFER SOMETHING TO THE KIDS E.G. A TATOO OF ONE OF THE BABY/UGLY FIVE