STEPS TO FOLLOW IN DIFFERENT TASKS:

5 MAY 2011:
FOLLOW THESE STEPS TO BE SUCCESSFUL:

Zenobia Jacobs 2011:
Module 2:
Question 6:
CHEETAH PHOTO'S:					WARTHOG PHOTO'S:
1	Guests enter reception				1	Guests enter reception
2	Contact WLC for availability of cheetah				2	Contact WLC for availability of cheetah
	photo's					photo's
3	If possible book tour/if not possible				3	If possible book tour/if not possible
	inform guests					inform guests
4	Book a tour for the WLC				4	Book a tour for the WLC
5	Sign indemnity form				5	Sign indemnity form
6	Go to the WLC				6	Go to the WLC
7	Guides meet you at the WLC				7	Guides meet you at the WLC
8	Guides receive your indemnity forms				8	Guides receive your indemnity forms
9	Guides take all guests to the lapa				9	Guides take all guests to the lapa
10	Guides present their WLC slide show				10	Guides present their WLC slide show
11	After slide show the tour starts				11	After slide show the tour starts
12	Guides inform you of all the animals				12	Guides inform you of all the animals
13	At cheetah cage - talk about photo's				13	While on tour and Warthog is in sight
14	After tour - ask if there will be photo's					inform about warhog photo's
15	If guests want to - inform sieg if not				14	After tour - ask if there will be photo's
	take guests out and thank them for				15	If they want to take pictures inform a
	comming on the tour					staff member/ if not escort to gate
LION WALKS:					CHEETAH WALKS:
1	Guests enter reception				1	Guests enter reception
2	Contact WLC for availability of cheetah				2	Contact WLC for availability of cheetah
	Lion walk					cheetah walk
3	If possible book lion walk/if not possible				3	If possible book cheetah walk/ if not
	possible inform guests					possible inform guests
4	Book a lion walk				4	Book cheetah walk
5	Sign indemnity form				5	Sign indemnity form
6	Go to the WLC				6	Go to the WLC
7	Guides meet you at the WLC				7	Guides meet you at the WLC
8	Guides receive your indemnity forms				8	Guides receive your indemnity forms
9	Guides take all guests to the lapa				9	Guides take all guests to the lapa
10	Guides inform staff members				10	Guides inform staff members
11	Staff member goes to guests and greets				11	Staff member goes to guests and greets
12	Staff and guests go to lion cage				12	Sieg and guests go to cheetah cage
13	Staff takes lions in alley with them				13	Sieg takes guests on cheetah walk
14	Guests follow				14	When finished Sieg greets the guests
15	Lion walk starts					and escorts them to the gate. He also
16	When at gate inform other staff at wlc					thanks them for coming on the
17	Other staff member brings the lions food					cheetah walk
18	Walk finished - greet and walk guests to
	the gate